Kimball Farms receives national recognition for quality initiatives

The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) recently recognized Kimball Farms Nursing Care Center in Lenox for achieving national quality goals. Kimball Farms Nursing Care Center achieved Tier IV status, the highest level of recognition in the AHCA/NCAL’s Quality Initiative.

As a Tier IV center, Kimball Farms Nursing Care Center met or exceeded all program goals, demonstrating a commitment to quality through increased customer satisfaction and reduced hospital readmissions, staff turnover and treatment with antipsychotics.

“The organizations we are recognizing have demonstrated a deep commitment to improving the lives of the individuals they serve,” said Mark Parkinson, President and CEO of AHCA/NCAL. “We continue to see significant progress in achieving the Quality Initiative goals because of the hard work of our members. I applaud all of them.”

The Quality Initiative is a three-year national effort building on current work in long term and post-acute care with measurable benchmarks for improving the quality of care in skilled nursing centers. Recognition is based on demonstrating improvement compared to baseline performance or to the top 25% of centers nationally, based on 2012 data.

Goals include reducing nursing staff turnover by 15% or achieving a turnover rate of less than 31.3%; increasing customer satisfaction to 90% or better based on willingness to recommend the center to others; safely reducing hospital readmissions by 15% or achieving a rate of less than 14.1% in the first quarter of 2014; and safely reducing the off-label use of antipsychotics by 15% or achieving a rate of less than 14.8% in the first quarter of 2014. Tier IV recognizes centers achieving all four program goals.

“Kimball Farms Nursing Care Center is committed to providing high quality care and we are proud to be part of this quality initiative,” said Sandy Shepard, Administrator at Kimball Farms Nursing Care Center. “Achieving Tier IV recognition was truly a team effort, with the ultimate goal of improving the lives of our residents.”

Kimball Farms Nursing Care Center will be honored at AHCA/NCAL’s upcoming Quality Symposium, taking place Feb. 23-25, 2015, in Austin, Texas. Kimball Farms Nursing Care Center is part of the award-winning Kimball Farms Life Care Continuing Care Retirement Community in Lenox, the only life care community in Western Massachusetts. The nursing home specializes in short-term rehabilitation, long-term care, skilled nursing and respite care.

Kimball Farms Nursing Care Center has been recognized by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) with the Gold Excellence in Quality Award based on the criteria of the Baldrige Performance Excellence Program. Other recent accolades include designation as a five-star organization by the Centers for Medicare & Medicaid Services and scores in the top 1 percent in the nation for customer and workforce satisfaction as measured by My InnerView and National Research Corporation. Kimball Farms Nursing Care Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. Kimball Farms is a member of Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. Kimball Farms is managed by an affiliate of Berkshire Health Systems, the region’s leading provider of comprehensive health care services. For more information, visit